Staff - Emailing a Ticket

The following is instructions for staff to submit a ticket via email

Send emails to:

Staff will use the email [email protected] to send in tickets.

Details to include:

Please include as many details and any trouble shooting steps you have taken in your email.

• Description of your issue
• Screenshots / pictures
• Things you have tried to fix the issue
• How quickly the issue needs resolved
  • Scale of 1 to 5 
    • 1 = When you get a chance
    • 5 = Need immediate attention
      

Example Ticket:

Wifi in my classroom is not working. It is affecting students only. Their iPads say the wifi is connected, but nothing loads.

I have had them turn their wifi off and back on, even restarted iPads, but no luck. We tried the Ping App and they are not able to ping yahoo.com but can ping 1.1.1.1 and get responses.

Level 5: We are unable to proceed with class until student wifi starts working again.

Here is a screenshot of the ping tests

Thank you for your help!